| 30 day evaluation |
A QPX camera can be ordered for evaluation. Please contact Customer Service to learn more. |
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| Power Supply |
285QPX: Needed. Use 5 v power supply. Currently testing a universal 5.5 v power supply. Should be available in May 2006. |
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| USB 1.0 Port |
A USB 1.0 port runs aproximately 40 times slower than USB 2.0 and is not supported. |
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| USB Cable Length |
Standard length is 0 - 15 feet. For distances that are 15 to 75 feet a hub can be used to extend the cable. |
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| Temperature/Humidity |
Temperature Range Storage: -40 to +80 C, Temperature Range Operating: 0 to +50 C. |
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Humidity Range Operating: 0 0 95% non condensing. |
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| Turning Off Cameras |
The USB camera will work with your computer's power management scheme. The camera will turn off when your computer turns off or sleeps and turn on when the computer is awake. If you want to turn off the camera without turning off the computer or putting it to sleep, you will need to unplug the USB cable and the external power supply (if used) from the camera |
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| Returning Cameras |
You can request to return a product through our Return Material Authorization (RMA) process. Please contact ImagingPlanet Support to request a RMA number at support@ImagingPlanet.com. |
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| Drivers loaded incorrectly |
A properly working camera should have the following characteristics: |
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- The LED on the back of the camera is on |
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- The camera is present in the Windows Device Manager |
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- The camera can stream video and respond to commands |
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If the camera is not performing as described above you may need to reinstall the camera drivers so that it is detected correctly. |
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Follow these steps to correct any issues you may have with the detection of your camera in Windows: |
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1. Disconnect the USB cable and power supply (if applicable) from all ImagingPlanet cameras. |
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2. Ensure that the proper version of the IP Capture software is installed in your computer. |
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3. Attach the power supply to the ImagingPlanet camera, if one was provided. |
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4. Connect the camera to the USB cable and connect the USB cable to an available USB 2.0 port on your computer. |
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5. If the New Hardware Wizard runs, follow the instructions provided. The camera should now be present in the Device Manager. If not, proceed to the next step. |
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6. Open the Device Manager. |
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7. Find the entry in the list with a yellow question mark (?). You will find it in either of the two following locations. |
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a. Imaging Devices Section: the camera will appear in this section as a "ImagingPlanet USB 2.0 camera". |
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b.Universal Serial Bus controllers: the camera will appear in this section as a "USB 2.0 device". Right-click on this entry and either select Update driver (in Windows XP) or Properties (in Windows 2000). If you selected the Properties menu item, select the Driver tab in the dialog box and click the Update driver button. |
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8. The New Hardware Wizard will run to install the appropriate drivers for the camera. It should find the proper drivers automatically. |
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If after following the steps above, the camera has not corrected itself, please contact our Customer Service Team to get more information on how to resolve the issues. |
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| Binning vs. Subsampling |
Binning: Adds pixels together to get one brighter pixel. Final image has the same Field of View (FOV) as the original but the image size is smaller and the image intensity is brighter. In some cameras, binning may lead to a lost of color information resulting in monochromatic images. |
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Subsampling: Removes pixels from the image. Final image has the same Field of View (FOV) and image intensity as the original but the image size is smaller. |
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| Maximum Cameras on a single USB bus. |
In theory, you can have up to 127 USB devices on one USB bus. This value includes all hubs required to connect all the other USB devices on the bus. Assuming you wanted to connect as many cameras as possible and you assume that each hub has 4 ports, you would be able to connect, in theory, up to 94 cameras using 33 hubs. In practicality though, we do not recommend connecting any more than 4 at a time as the performance of each camera will be 1/2 of its max throughput. |
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